Building an unparalleled CX strategy in the European Telecoms industry through digital transformation, innovation and customer centricity
We are delighted to announce the return of CEM in Telecoms Europe this September. Drawing from 14 years of expert insights, this edition will offer the opportunity to benchmark your customer journey, grasp cutting edge CX technologies and learn thought-provoking and realistic takeaways for your business from a range of industry peers.
Given the power of the customer in today’s market, Telecom operators are often at the mercy of the consumer. Operators are now scrambling to make sure they are at the forefront of their customer's mind, utilising the latest in cutting edge technologies and design thinking methodologies to ensure the best experience possible.
Further investments are being pushed to assist in the acquisition and retention of customers. Technology has given rise to new means to help elevate the customer journey, offering a new layer of customer centricity and digital mobility. In addition, existing customers of the digital transformation era are continuously exposed to technologies, which make their lives more autonomous, faster and diversified.
Join us in Barcelona for 3 packed days of content, full of exciting case studies, interactive workshops, deep dive panels, live polling and interview sessions, all designed to maximise your learning potential, and offer tangible and actionable takeaways.
We welcome you to join us at CEM Europe:
Key telecom operators in Europe
Hours of networking
Presentations and Case Studies
CX Leaders Speaking:
Director, Data & Insights
Head of Design & Projects
Global Director Operations
Head of CRM and Customer Insights
Customer Experience Manager
T-Mobile Czech Republic a.s.
Key highlights to be addressed
New agenda format, packed with live poll sessions, workshops, live interview sessions, interactive panel discussions, and technology-specific lunch and learns, all designed to maximise your learning.
Learn how to revolutionise your digital delivery through strategy, technology, and an efficient workforce to help retain your customers and attract new ones.
Gain an increased understanding into your clients through customer centric solutions and design thinking, to ensure you build tailored and individualised experiences for you customer
Grasp the best ways to interact with your customer using their preferred platforms and language to help boost your digital engagement and NPS scores