Building an unparalleled CX strategy in the European Telecoms industry through digital transformation, innovation and customer centricity


We are delighted to announce the return of CEM in Telecoms Europe this September. Drawing from 14 years of expert insights, this edition will offer the opportunity to benchmark your customer journey, grasp cutting edge CX technologies and learn thought-provoking and realistic takeaways for your business from a range of industry peers. 

Given the power of the customer in today’s market, Telecom operators are often at the mercy of the consumer. Operators are now scrambling to make sure they are at the forefront of their customer's mind, utilising the latest in cutting edge technologies and design thinking methodologies to ensure the best experience possible. 

Further investments are being pushed to assist in the acquisition and retention of customers. Technology has given rise to new means to help elevate the customer journey, offering a new layer of customer centricity and digital mobility. In addition, existing customers of the digital transformation era are continuously exposed to technologies, which make their lives more autonomous, faster and diversified. 

Join us in Barcelona for 3 packed days of content, full of exciting case studies, interactive workshops, deep dive panels, live polling and interview sessions, all designed to maximise your learning potential, and offer tangible and actionable takeaways.


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We welcome you to join us at CEM Europe:

100+

Attendees

60

Key telecom operators in Europe

50+

Hours of networking

20

Presentations and Case Studies


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CX Leaders Speaking:

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Key highlights to be addressed

Leading in Uncertain Times

New agenda format, packed with live poll sessions, workshops, live interview sessions, interactive panel discussionsand technology-specific lunch and learns, all designed to maximise your learning.

Look Beyond Traditional Boundaries

Learn how to revolutionise your digital delivery through strategy, technology, and an efficient workforce to help retain your customers and attract new ones.

Upskill Your Frontline into Leadership Positions

Gain an increased understanding into your clients through customer centric solutions and design thinking, to ensure you build tailored and individualised experiences for you customer

Towards Outcome Centric Measurement

Grasp the best ways to interact with your customer using their preferred platforms and language to help boost your digital engagement and NPS scores

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