Neeta Lachmandas

Founder Conscious Service

Main Conference Day 1 - Tuesday, 26 March 2024

9:05 AM Opening Remarks by Chairperson

9:10 AM Fireside Chat: Building a Strong Culture for Successful Digital and Customer Transformation

  • Discussing the importance of creating a digital culture within organisations to drive successful transformation
  • Considering the challenges of change management and how to overcome them
  • Exploring ways in which leaders can foster a digital mindset, and create a culture of innovation and agility

5:10 PM Chairperson’s Closing Remarks and End of Conference Day 1

Main Conference Day 2 - Wednesday, 27 March 2024

9:05 AM Opening Remarks by Chairperson

9:10 AM Panel Discussion: Mapping Critical Success Factors for Effective Phygital Strategies

  • Discussing the role of innovative technologies in phygital experience success, including the use of augmented reality, virtual reality, and location-based services
  • Exploring different use cases for these technologies in enhancing phygital experience, such as in-store navigation and product visualisation
  • Considering the challenges of integrating these technologies into existing customer transformation strategies and how to overcome them

In Partnership With :

CX Network

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