Featured Conference Modules

Digital Transformation in a High-Tech World

Successful transformations require senior executives to prioritise digital capabilities as agenda items and mobilise cross-functional teams throughout the organisation.

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Data-Connecting the Dots Enterprise-Wide

It is important to address the challenges of implementing data-driven models. Let’s glimpse into the promising future of data-driven business strategies.

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The Rise of Phygital Experience

The growing phygital experience is becoming a powerful force in delivering convenient and relevant experiences. The future is phygital, and it's up to brands to blur the line and provide great experiences.

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The Rise of Gen Z

Diversity is what the Gen Z will bring to the table and it’s crucial for businesses to discussions on marketing tactics, tech fluency, and Gen Z's role in customer transformation initiatives.

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Cross-Functional Accountability for Customer Strategies

Technology brings an inherent complexity in how technology is integrated within enterprises, making it business-critical for close collaboration with accountability amongst cross-functional teams to drive ROI.

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Game Changing Innovation for Real-Time Customer Interactions

Customer interactions is a vital aspect of any successful business. Customers expect instant and personalised responses as such businesses needs to adopt effective strategies to elevate engagement efforts.

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A gathering of internal champions and enterprise leaders driving change needed for customer transformation

Azlan Sani Md Morshid

Main Conference Day 1 - Tuesday, 26 March 2024

2:00 PM Roundtable B: Cultivating a Customer-Centric Culture within the Organisation

In Partnership With :

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