Anjali Kalia

Assistant Vice President – Digital Excellence IHH Healthcare

Unlocking a brand’s full potential and desirability across all communication touch-points, to fortify its market presence in fast-changing consumer landscapes, with a customer centric lenses’. This is Anjali’s forte. She is a well regarded Digital and CRM champion, with over 21 years of expereince. She is best known to implement 360O customer centric digital roadmap, delivering speed-to-benefit, leveraging cutting-edge and innovative capabilities across platforms / features / products to address consumer pain points.

Main Conference Day 2 - Wednesday, 27 March 2024

3:50 PM Fireside Chat:Anticipating Future Customer Expectations: Adapting Omnichannel Strategies for Tomorrow's Consumers

  • Highlight the significance of adopting agile methodologies and staying adaptable to rapidly changing consumer behaviours
  • Exploring different design techniques and tools to update customer journey mapping and user testing
  • Examine the importance of seamless integration among various platforms to create consistent and cohesive experiences across channels