CELEBRATING EXPERIENCE LEADERS | 2021

30 November, 2021 | Singapore

Bala Rajan

Senior Vice President Reach3 Insights

Agenda Day 1

11:30 AM Using Conversational Research Principles to Prepare Your Brand for the Post-Pandemic World

For brands to succeed in a post-pandemic world, CX leaders need to be able to understand not just what happened in the past, but also the emotions and context driving behaviors now and into the future. Join this fast-paced session to learn how to leverage mobile-first, conversational approaches to reach modern mass consumers in way that’s organic and that provides deeper insights into their authentic thoughts and feelings.  


Watch the on-demand session here

In Partnership With :

CX Network

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