June 03 - 04, 2025
| Free CX Network Webinar Series
William Dummett currently serves as the Chief Privacy Officer and Deputy General Counsel at Genesys, a role held since January 2017, where responsibilities include overseeing the development and maintenance of privacy policies in compliance with U.S. regulations. Previously, William Dummett held multiple positions within Genesys after its acquisition of Interactive Intelligence, including Senior Transactional Attorney, where oversight included negotiating SaaS and other technology agreements.
Day One - 2 June, 2025
10:30 AM Putting ethical AI into practice: Principles and strategies for success
As AI becomes a core driver of customer experience, ethical development and deployment are critical to building trust, ensuring compliance, and unlocking long-term value. This session focuses on putting ethical AI into practice — outlining the principles, frameworks, and strategies organizations can adopt to implement responsible AI at scale.
Attendees will gain a practical understanding of how to align AI initiatives with organizational ethics, mitigate risks through strong governance, and embed fairness, transparency, and accountability into AI systems. The session also addresses how to navigate evolving global regulations to ensure privacy and compliance without compromising innovation.
With a focus on real-world application, this session offers actionable insights to help teams design and deploy AI that not only meets technical and legal standards but also delivers meaningful, trustworthy customer outcomes.
Attendees will learn:
- Aligning AI with organizational ethics, priorities, and privacy standards.
- Safeguarding data and mitigating risk in AI development.
- Navigating global AI regulations and compliance.
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