June 2 - 3, 2026
| Free CX Network Webinar Series
Eric Doherty is a healthcare executive dedicated to advancing global health through innovation. His expertise spans artificial intelligence, data analytics, and healthcare commercialization, with a focus on improving patient access, quality, and care innovations.
Eric’s experiences have him leading $250M-$500M organizations, to leading business units within $30B-$100B organizations, globally, including GlaxoSmithKline, Abbott Laboratories, UVANTA Specialty Pharmacy Systems, AstraZeneca, GLOCK GmbH, and PERSOWN, Inc.
He holds dual MBAs in International Marketing and Management (from Washington University and St. Louis University), as well as executive certifications from Harvard University (Leadership) and St. Louis University (Global Operational Leadership).
Eric is now the President and CEO of DPE International, Inc.-An International Healthcare Consulting Firm specializing in helping businesses with financial advice, operations and processes, regulations and compliance, business development. Those specialties range from:
- Digital Platforms
- Global Launch and Commercialization
- Manufacturing
- Global Operations
- Artificial Intelligence
- Integration
- Start-up or Restructure
- Executive Leadership
- Global Partnerships
Day Two - 4 June, 2025
11:00 AM Navigating AI adoption: Building trust & long-term CX with clean data & integration
While excitement around AI continues to grow, so does apprehension and caution, especially within highly regulated industries such as healthcare, pharma and finance. Many business leaders are still unsure how to navigate AI implementation and the data cleanup required for this.
In this session, we will explore the critical link between clean data, tech integration and long term AI success, with a focus on building systems that work with employees, not just for them.
Eric Doherty joins us to discuss this, bringing deep experience across healthcare, pharma, consumer good and digital, guiding organizations through AI adoption, ever-changing legal regulations and an often-chaotic vendor landscape. Eric will share what it takes to implement AI responsibly and at speed without losing sight of long-term CX outcomes.
Attendees will learn:
- How to tackle apprehension towards AI and build trust through better data practices and user education.
- Why open architecture, integration and strategic vendor partnerships are critical to scaling AI across the enterprise.
- What generative AI and geographical regulations mean for data sovereignty and governance.
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