Frictionless Support, Powered by AI
August 26, 2025
| Free CX Network Webinar Series
Yuwana Stiani
VP Head of Customer Knowledge & Experience, Zurich Indonesia Zurich
Yuwana Stiani is VP Head of Customer Knowledge & Experience, Zurich Indonesia and has worked with the company since 2017, having formerly led business process management and CX at AXA Indonesia. She is highly experienced in customer experience management, customer insight management, business process management, lean six sigma, contact center management, corporate planning, strategic management system, balance scorecard, and project management office management, with strong analytical, relationship building and problem solving abilities.
Day One
10:00 AM Panel Discussion: Automating self-service: How can AI cut costs while enhancing CX?
Many organisations struggle to balance cost-cutting with delivering great customer experiences. This session will showcase how AI-driven self-service solutions,
automation, and chatbots can reduce operational costs while improving efficiency and satisfaction.
Key takeaways:
- Discover how automation can deflect common inquiries and reduce costs.
- Learn about the ROI of self-service implementations.
- Understand best practices for AI-driven customer interactions
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