Digital transformation has become a game-changer for how companies understand, interact with and enable customers to self serve, and AI - whether it be on the analytics side to understand customers better, or on the engagement side to improve the effectiveness of customer interactions - is now the next exciting step on the journey to aid the efficiency of CX relations.

In this live, opening panel, join us as we discuss how digitization, automation and new AI tools hold the potential to streamline customer experience operations, help companies understand their customers more fully through AI analytics and streamline conversations with clients, improving productivity and reducing call query resolution times even further. How will digital transformation continue to shape the way our customer experience operations run? Our panel as they share their own experiences and anticipations for how CX will evolve from here.

Key takeaways:

• Discover how automation can deflect common inquiries and reduce costs.
• Learn about the ROI of self-service implementations.
• Understand best practices for AI-driven customer interactions