Simon holds over 18 years of experience in financial services and have drove digital programs, projects, feature delivery and optimisation for multiple ASX20 companies. His recent stint in product consulting allowed a focus in coaching and transformation of product teams. I love facilitating (and conquering the world via Miro/ Mural) and driving a cross functional team to ripping apart customer problems and using design thinking to organically solve a problem. His passion is to infuse storytelling, pragmatic design, coaching those new to agile design and delivery and being able to blend the ol' desirability, feasibility with business outcomes be it a storycard or a program delivery. He has delivered experiences that have won Canstar innovation awards as well as other external accolades and has a proven ability to drive digital strategy, transform digital banking and delivery on business / digital targets - all whilst keeping customers at the core and heart.
In this session, join Simon Clarke from Suncorp as he shares how the organisation is using AI and automation to create smarter, faster, and more resilient customer experiences. With millions of transactions automated and AI embedded across key functions, discover what it takes to transform CX in a large, complex enterprise, and do it responsibly.
Key takeaways:
ver 24M transactions automated, saving 600K+ staff hours