Ruvashan Chetty

Customer Operations Manager Boral

Day One

10:00 AM Panel Discussion: Automating self-service: How can AI cut costs while enhancing CX?

Many organisations struggle to balance cost-cutting with delivering great customer experiences. This session will showcase how AI-driven self-service solutions,

automation, and chatbots can reduce operational costs while improving efficiency and satisfaction.

Key takeaways:

  • Discover how automation can deflect common inquiries and reduce costs.
  • Learn about the ROI of self-service implementations.
  • Understand best practices for AI-driven customer interactions