Lukas Carruthers

Head of Customer Experience Sales & GTM, APJ Zoom

Lukas Carruthers leads Zoom's Customer Experience (CX) Sales and Go-To-Market strategy across Asia Pacific and Japan, driving the implementation and growth of the company's CX practice. With a career spanning over two decades, Lukas brings extensive expertise in business strategy, sales, partner development, and technical deployment to his role at Zoom, which he assumed in 2023.

Customer Experience (CX) has been the driving force throughout Lukas' career. Before joining Zoom, he spent twelve years at Cisco, holding various positions in the Contact Center and Collaboration space.

His roles spanned engineering, sales, strategy, and go-to-market development across Asia Pacific, Japan, Europe, Middle East, and Africa. Lukas has a proven track record of collaborating with diverse teams to drive transformations in both customer and employee experiences. His earlier career includes roles as a business consultant, architecture lead, and engineer for both enterprises and partners. Notably, Lukas' first job as a Contact Center agent sparked his enduring passion for CX.

Based in Melbourne, Australia, Lukas regularly travels throughout the region, engaging with his team, partners, and customers. His hands-on leadership approach and commitment to CX innovation continue to drive meaningful impact in the industry.

Lukas' extensive background and global perspective make him a valuable asset in shaping the future of customer experience solutions in today's rapidly evolving digital landscape.