Gerald Sinclair

Contact Center Product Specialist 8x8

Gerald "Ro" Sinclair is a Contact Center Specialist at 8x8, bringing extensive expertise in Customer Experience (CX), Contact Center Operations, CCaaS, and Workforce Engagement (WFO) with a specialization in Interaction Analytics. Ro has a rich background in the CCaaS industry, having worked with Uptivity, CallMiner, NICE/InContact, and LiveVox in various capacities. His past roles include Education Consultant/Product Assistant, Product Specialist, Implementation Manager, Customer Success Director, WEM Practice Manager, Product Marketing Manager, Business Consultant, and Sales Engineer. In his current role, Ro focuses on supporting and enhancing 8x8’s contact center solutions by understanding customer needs, providing technical expertise, and ensuring the effective implementation and optimization of 8x8’s products and services. An alumnus of The Ohio State University, Ro resides in Columbus, OH, with his wife and family of three. Outside of work, he enjoys working out, acting in local theater and film, and spending quality time with his family.