All Access: The AI Revolution in CX 2024
April 23 - 24, 2024
| Free CX Network Webinar Series
With more than 25 years of experience in marketing and management roles, Amy Payne is currently responsible for customer marketing, regional marketing, events, and partner marketing at Talkdesk within the global marketing organization. She most recently came from Product Lifecycle Management (PLM) software giant, Dassault Systèmes, where she held numerous leadership positions in North American Channel Marketing and on the Global Branding & Equity team. She spent five years running her own marketing consulting business supporting several organizations on all kinds of marketing functions, but mainly driving growth through demand generation and performance marketing strategies and programming. She holds a bachelor’s degree from College of the Holy Cross in Worcester, MA.
Day One
1:00 PM Supercharge contact center efficiency with generative AI
The dawn of generative AI is driving a fundamental paradigm shift for businesses by rapidly expanding what’s possible and accelerating enterprise adoption. In the contact center, generative AI can unlock the potential to automate complex customer use cases and significantly improve the quality of self-service conversations.
Join Amy Payne, VP of Global Customer Partners and Events at Talkdesk, and Tom Grosso, Executive Director, Service Desk at CAI to learn how they reduced the time spent on post-call documentation by more than 8 minutes using Talkdesk’s generative AI-powered contact center.
Attendees to this session will learn:
- Improved operational efficiency: Discover how generative AI can streamline post-contact processing, freeing up agent time.
- Reduced escalation rates: Learn how generative AI can reduce contact escalations by flagging customer intent.
- Change management in the contact center: Prepare for successful implementation by learning how generative AI could impact your agents and explore strategies for guiding them through the transition.
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