As the Director of Member Advocacy and Solutions at Radiant Credit Union, I am an accomplished operations leader and financial services professional with over two decades of experience in leadership roles. My extensive background encompasses insurance and financial operations, expense management, financial audit analysis, business continuity planning, call center and workforce management, as well as project management. Throughout my career, I have demonstrated a consistent track record of success and innovation. In my current role, I had the privilege of leading a digital transformation initiative that has propelled our institution to the forefront of the industry. As a result of this initiative, I established and now oversee an omni-channel Member Solutions Department, ensuring that our members receive top-notch service through various communication channels. My passion for optimizing processes, enhancing member experiences, and fostering a culture of excellence continues to drive me in my mission to shape the future of financial services.