Sahil Shetty

Senior Business Intelligence Analyst Lowe's

Sahil Shetty, Senior Business Intelligence Analyst at Lowe’s, is a recognized leader in customer experience (CX) and data analytics. With a strong track record of leveraging big data to optimize customer journeys, Sahil has played a pivotal role in shaping Lowe’s data-driven CX strategy. His efforts have resulted in significant improvements in operational efficiency, customer retention, and satisfaction across both in-store and online channels. Beyond his work at Lowe’s, Sahil is a prolific thought leader, regularly contributing to top industry publications and speaking at major CX conferences. His articles on the intersection of data analytics and CX have been widely recognized, and he has been cited by business leaders and professionals across various industries.