Sean Rabago

Sr. Service Expert and Capability Lead Kenway Consulting

Sean joined Kenway in 2020 and possesses more than 20 years of enterprise contact center experience and an extensive background in the telecommunications industry. With a unique blend of technical and management expertise, he has a deep understanding of the business vertical, enabling him to deliver exceptional results in both domains. Drawing upon his proficiency in quality assurance, project management, and solution delivery, Sean is adept at driving meaningful value while minimizing waste. He is driven by data, embracing a proactive approach and a commitment to delivering high-quality solutions at scale. Notably, Sean contributed to the implementation of cutting-edge Avaya IVR enhancements, integrating virtual assistance chatbots, big data, predictive analytic models, and Google CCAI. Sean’s ability to seamlessly navigate technical complexities while delivering impactful solutions makes him an invaluable asset to any organization aiming to achieve optimal results.