See how Copilot for Agents works right alongside your team – within their everyday workflows – to surface real-time knowledge, next best responses, automated summaries, and more. Then, go a step further with Mpower Agents, which move beyond assistance to action. They don’t just suggest what to do, they identify customer needs, guide the right steps, and execute tasks directly within the conversation to deliver real business outcomes.

Join Oscar Wolf, Senior Product Pre-Sales Engineer at NiCE, as he walks us through how Copilot for Agents and Mpower Agents can help your business harness the potential of agentic AI for more efficient, predictive CX capabilities.

Attendees will learn:

• How AI copilots can seamlessly integrate into existing agent workflows to provide real-time insights, recommendations, and automated summaries.
• The difference between assistive AI and fully agentic AI and how autonomous agents can identify needs and take action within live customer interactions.
• Practical examples of how agentic AI drives measurable CX outcomes, from faster resolution times to more predictive, personalized service delivery.