Jeff Comstock

CVP, Dynamics 365, Customer Experience Apps Microsoft

Jeff Comstock is the Corporate Vice President of Dynamics 365 Customer Experience Applications at Microsoft, leading the incredibly talented and global product team of product managers, software engineers, and data scientists building Microsoft's Dynamics 365 Customer Experience portfolio of applications and AI. The products include Customer Insights, Sales, Customer Service, and Contact Center. With over two decades of product development experience at Microsoft, Jeff consistently drives innovation across the CRM ecosystem, setting the pace for the next generation of customer experience solutions. Recently delivering Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel. Jeff is also transforming the ERP and CRM landscape with next-gen AI capabilities. Through the world’s first Copilot for both CRM and ERP, agents can resolve issues faster, manage cases more efficiently, and automate routine tasks, enabling them to focus on delivering exceptional customer service. He earned his MBA from the University of Chicago and resides in the Pacific Northwest.