Chad Anderson

Vendor Manager of Customer Care & Roadside Operations Mercedes-Benz

Chad Anderson is a seasoned professional with over 25 years of experience in the contact center industry. Throughout his career, he has excelled in developing and managing high-performing teams, leveraging his deep knowledge of efficient customer service strategies and innovative technologies to consistently enhance customer satisfaction and operational efficiency. In recent years, Chad has focused on implementing AI technologies in the contact center space, driving transformative solutions that optimize performance and elevate the customer experience. His dedication to continuous improvement and exceptional results makes him a trusted expert in contact center management.