Boris Grinshpun is the VP of Product Management at LiveVox by NICE where he leads the company’s product strategy and development efforts for one of the leading proactive engagement solutions in the market, one which facilitates 14B+ interactions on an annual basis and is a multi-award winner for innovation in the contact center space. Prior to joining LiveVox Boris held a variety of strategic roles at large scale financial institutions focusing on developing technology solutions for the digital and contact center channels.