Matt Condie

Senior Product Manager - Member Support and Operations Flybuys

Matt is a Product Manager with over four years of experience designing and delivering impactful products that solve meaningful user problems and drive measurable business value. He specialises in leading complex transformations, collaborating with cross-functional teams, and creating delightful customer experiences, often using emerging technologies including AI, cloud platforms, and full-stack modern tooling. His background in design gives him a strong user-centred lens and systems thinking foundation which he has applied at scale, reducing service centre costs at Flybuys. He thrives in environments with high trust, fast iteration, and a deep obsession with customer problems.