As organizations accelerate their digital journeys, the role of cloud technology in redefining customer experience (CX) has never been more critical. In this session, Jay Kumar, Global Head for Solution Business at Tecnomic, presents the strategic roadmap for achieving a truly cloud-led CX transformation, with contributions from Kalpana Jha, Regional Technology Director for Asia at Manulife and Guru Vishwanath, Senior Partner Development Specialist, CXE/Connect, ASEAN, AWS. 

Key takeaways:

• Explore modernization blueprints that align people, processes, and platforms
• Discover how an organized, phased approach enables a seamless transformation journey from strategic planning and pilot implementation to enterprise-wide scale, optimization and enhancement
• Gain insights into metrics and KPIs that measure transformation success
• Hear practical perspectives on overcoming barriers to CX modernization