Guru Vishwanath

Guru Vishwanath

Senior Partner Development Specialist, CXE/Connect, ASEAN AWS
Guru Vishwanath

As a seasoned technology leader with a proven track record across the Asia Pacific region, Guru has spearheaded transformative initiatives at industry giants including Amazon Web Services, Deloitte, Microsoft, and Telstra. His expertise lies in driving enterprise-wide adoption of cutting-edge technologies, with a particular focus on AI-driven solutions and cloud services like Amazon Connect.

In his current role at AWS, he has been instrumental in cultivating high-value partnerships and orchestrating complex, multi-stakeholder engagements across Enterprise, Industry, and SMB segments. His strategic approach, coupled with strong business acumen and adaptability, has consistently delivered substantial growth and market penetration throughout the APAC region. His career trajectory showcases a diverse portfolio of senior leadership positions, including Engagement Lead, Customer Success Champion, and Pre-sales Lead. These roles have honed his ability to bridge technical innovation with business objectives, resulting in elevated customer satisfaction and strategic wins in competitive markets like South Asia.

Day One

11:00 AM Strategy Behind Cloud-Led CX Transformation

As organizations accelerate their digital journeys, the role of cloud technology in redefining customer experience (CX) has never been more critical. In this session, Jay Kumar, Global Head for Solution Business at Tecnomic, will present the strategic roadmap for achieving a truly cloud-led CX transformation, with contributions from AWS and Manulife.

Key takeaways:

  • Explore modernization blueprints that align people, processes, and platforms
  • Discover how an organized, phased approach enables a seamless transformation journey from strategic planning and pilot implementation to enterprise-wide scale, optimization and enhancement
  • Gain insights into metrics and KPIs that measure transformation success
  • Hear practical perspectives on overcoming barriers to CX modernization