22 - 23 May, 2019 | Hotel Novotel Barcelona City, Barcelona, Spain
Michel Falcon, Keynote Speaker and Bestselling Author at Hospitality Entrepreneur
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Michel Falcon

Keynote Speaker and Bestselling Author
Hospitality Entrepreneur

Check out the incredible speaker line-up to see who will be joining Michel.

Download The Latest Agenda

Conference Day One

Wednesday, May 22nd, 0019

Conference Day Two

Thursday, May 23rd, 2019

9:15 Be an Employee Magnet: Attract, Retain and Grow the World’s Greatest Team

In this keynote presentation, Michel Falcon, employee engagement and company culture expert, will share proven strategies that he has used in his career to build high performing teams. Supported by his People-First Culture philosophy and 3P Strategy, Michel will teach us how he has designed employee experience programmes for dozens of industries that has impacted millions of employees globally.

14:30 [CONVERSATION] CEX: How to Close the Gap between Employee Experience and Customer Experience?

The effort that enterprises invest into improving Customer Experience is often disproportional to improving the experience for their internal customers – their employees. Employee satisfaction has been directly linked to better customer satisfaction; however the gap between the two remains wide.
This conversation will look at to better connect the two functions through discussing the following points:
·         How to decrease the distance between your employees and your customers?
·         What steps can you take to increase employee engagement with CX initiatives?
·         How to effectively demonstrate the impact of work to your employees?