Head of HR
Conference Day Two
Thursday, May 23rd, 2019
The effort that enterprises invest into improving Customer Experience is often disproportional to improving the experience for their internal customers – their employees. Employee satisfaction has been directly linked to better customer satisfaction; however the gap between the two remains wide.
This conversation will look at to better connect the two functions through discussing the following points:
· How to decrease the distance between your employees and your customers?
· What steps can you take to increase employee engagement with CX initiatives?
· How to effectively demonstrate the impact of work to your employees?