Bruno Santos

Head of HR
Cognizant

Bruno has 17 years of expertise in aligning HR programs with business strategy and collaborative leadership. Has extensive experience across areas of employee relations, success planning, performance management, employee development, training, engagement, communications and talent acquisition.

Having worked in sectors like Information Technology and Services, Consultancy, Outsourcing and Automotive, Bruno has managed both HR and Recruitment portfolios as Head in his experiences. He has been instrumental in positioning HR as a critical stakeholder in defining business strategy. He has also lead the implementation of key HR programs – Onboarding, performance management, talent matrix, engagement, succession planning and exit process.

Check out the incredible speaker line-up to see who will be joining Bruno.

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Conference Day Two

Thursday, May 23rd, 2019

14:30 [CONVERSATION] CEX: How to Close the Gap between Employee Experience and Customer Experience?

The effort that enterprises invest into improving Customer Experience is often disproportional to improving the experience for their internal customers – their employees. Employee satisfaction has been directly linked to better customer satisfaction; however the gap between the two remains wide.

This conversation will look at to better connect the two functions through discussing the following points:

· How to decrease the distance between your employees and your customers?

· What steps can you take to increase employee engagement with CX initiatives?

· How to effectively demonstrate the impact of work to your employees?