22 - 23 May, 2019 | Hotel Novotel Barcelona City, Barcelona, Spain
Bruno Santos, Head of HR at Cognizant
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Bruno Santos

Head of HR

Check out the incredible speaker line-up to see who will be joining Bruno.

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Conference Day Two

Thursday, May 23rd, 2019

14:30 [CONVERSATION] CEX: How to Close the Gap between Employee Experience and Customer Experience?

The effort that enterprises invest into improving Customer Experience is often disproportional to improving the experience for their internal customers – their employees. Employee satisfaction has been directly linked to better customer satisfaction; however the gap between the two remains wide.
This conversation will look at to better connect the two functions through discussing the following points:
·         How to decrease the distance between your employees and your customers?
·         What steps can you take to increase employee engagement with CX initiatives?
·         How to effectively demonstrate the impact of work to your employees?