Enhancing online and mobile experiences through channel integration, personalisation and real time data

The pandemic has speeded the adoption of digital technologies, with several years’ worth of transformation condensed into 12 months.

The vast majority of these changes will be here to stay, with the most important legacy being the increased customer expectations of digital channels.

With that in mind, CXN live: Digital CX will be focused on how to deliver best in class digital experiences by:


  • Effectively integrating channels to ensure a truly Omni channel experience
  • Leveraging data generated online to drive increased personalization and empathy
  • Tapping into customer sentiment through effective feedback analysis
  • Utilizing customer journey mapping to identify fracture points in the digital journey
  • Engaging UX and UI tools to optimize the digital experience
  • Ensuring that customers can effectively self-serve

    4 Reasons to Attend

    Hear the best case studies from across the globe

    Access the content on demand and watch in your own time

    Assess the latest technological innovations 

    It is 100% free to attend

    CX Network Live | Who attends our online events 

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    Who you will meet

    CX Network Live has been designed for Heads / Directors / General Managers of:

    Customer Experience

    Process Excellence

    Customer Service

    Marketing

    Service Design

    Digital

    Contact Centre

    Automation

    CX Network Live | By the numbers 

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    1,500

    CXN LIVE: FEEDBACK & SATISFACTION 2020 REGISTRANTS

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    2,000+

    CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

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    2,000+

    CXN LIVE:  DATA, INSIGHT & ANALYTICS 2020 REGISTRANTS

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    1,500+

    CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS

    CX Network Live | How it works 

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    Step 1: Register
    Click on any of the register buttons on this page. Enter your information and secure your place

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    Step 2: Confirmation email
    This will be dispatched upon registration and will contain login information

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    Step 3: Schedule time
    Mark some time in your calendar when you can be free of distractions or watch with colleagues

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    Step 4: Watch the event
    Click the link in the confirmation email and prepare questions for our industry-leading speakers

    Get involved with CX Network Live

    For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

    John Kearns, Head of Online Sales, CX Network