Q. Saki, at a macro-level, why is Omni Channel Experience an important topic in today’s economy?

Q. In your experience, what’s the main challenges you seeing being faced when it comes to implementing an Omni Channel strategy?

Q. What do you view as the enablers for this marketing transformation and how do you see this landscape changing of the course of the next year?

Q. Thinking about your previous experience and touching on your new experience at Netflix, can you outline your strategy and roadmap to date given?

Q. What KPIs and metrics are you looking to benchmark again and what are you looking to achieve from an Omni Channel CX perspective in the next 2-5 years?