Jennifer Borchardt

Director of Omnichannel Experience and Strategy U.S. Bank

Day One - 31 Aug 2021

1:00 PM Optimizing Digital for Omnichannel: A Case Study

• How do you define a true omni-channel experience?

• How to use digital to enhance the HX

• How is digital being utilised as a supportive channel for self-service 

• Understanding how personalisation can positively empower the UX