In today’s digital world, the need for an omnichannel customer experience has been making a major comeback on the list of business priorities. With customers using different channels, it can be hard to keep up with their demands that you should be personally meeting them on their channels of choice. In this session, discover a typical customer journey to understand where and why you might be losing customers along the way, and how to easily harness the power of data and the right tech tools to transform your customer’s experience.

• See the latest research on where companies like yours are struggling
• Learn where customers’ needs aren’t being met and how you can help
• Walk through a customer journey that can provide better results
• Learn how interactive technology can be more easily implemented and used day-to-day than you may think
• Check out results others have had by making scalable changes to their CX strategies