As the Covid-19 pandemic forces millions around the world to work from home and rely on digital technology for the majority of their communication needs, it has become mission-critical for brands to provide high-quality, reliable digital experiences to their customers.
Recent research from CX Network uncovered that more than half of CX practitioners surveyed identified digital CX and digital transformation as their leading investment priorities, with self-service being one of the more prevalent manifestations of this trend.
With that in mind, ensuring that your digital channels are seamlessly integrated, and managing your online presence is increasingly important in the battle for the customer.
CXN Live: Digital Customer Experience is returning for its second annual online event - featuring case studies and thought leading insights on the following key topics:
- Data Integration for a seamless digital channel experience
- Digital Automation
- Self service
- Chatbots and virtual assistants
- Digital experience design