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11 - 12 May, 2021 | Free to attend
CX Network Live | Who Sponsor our events
Enhancing Engagement and Reducing Churn through Culture Change, Digital Transformation and Personalization
Lockdowns and the shift to remote working has meant that the Telco customers are placing an increased importance on reliable and frictionless experiences with their providers.
In this context, good customer experience has gone from being crucial not just for customer retention but also customer acquisition, as consumers shop around for a provider that won’t leave them without access to the outside world.
With that in mind, CX in Telecoms 2021 will be focused on how to deliver industry leading customer experience through:
Personalization: facilitating interaction with customers that reflects their unique circumstances in order to build empathy and loyalty
Self Service: enhancing customer experience while reducing the burden on customer service by enabling customers to effectively self-serve
Voice of the Customer: capturing key customer feedback in order to identify fracture points and areas of opportunity
Omni channel: creating a unified experience across all customer communication channels
Retention: Identifying and optimizing the key customer touchpoints that determine retention
5 Reasons to Attend
Hear the best case studies from across the globe
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
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