THURSDAY, 28 OCTOBER 2021 | 11AM - 12PM (SGT)
The Connection between
Employee Experience (EX) & Customer Experience (CX)
in an Endemic Digital World
More than a year later, global business leaders continue to grapple with the long-lasting impact of the pandemic – and are increasingly recognising the importance of strengthening existing Customer Experience (CX) strategies fit for an endemic digital world.
The demand for consistent, quality, seamless, empathetic CX is higher than ever; and this highlights the critical link between excellent Employee Experience (EX) with CX. Delivering quality CX stems from a satisfied workforce, so how can you as a business leader influence this?
The demand for consistent, quality, seamless, empathetic CX is higher than ever; and this highlights the critical link between excellent Employee Experience (EX) with CX. Delivering quality CX stems from a satisfied workforce, so how can you as a business leader influence this?
Webinar Highlights
In this webinar, we will be looking at:
- Rethinking the connection between EX and CX in a world struggling to adapt to the endemic situation
- Discussing how financial institutes are evolving their EX and CX strategies
- Leveraging adaptive tools and platforms to improve your cross-company collaboration and empower service teams
CX Asia Interactive
CX Asia Interactive addresses the most pressing challenges facing the CX industry today, with implications for a brighter and more competitive future post COVID-19. Senior CX leaders and innovators will gather to share strategic insights and capture practical learning points from their regional peers, in order to achieve breakthroughs and rejuvenate the CX industry to become stronger than ever.
CX Asia Interactive 2021 will address the key challenges on delivering customer experience in the new normal. This webinar will highlight the best practices in adopting digital tools to deliver digital customer experience. In this webinar, attendees will gain insight on evolving from digital-first to end-to-end experiences.
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Contact us via email at enquiry@iqpc.com.sg.
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