THE WORLD'S PREMIER INVITATION-ONLY EVENT FOR SENIOR CUSTOMER EXPERIENCE LEADERS IN TELECOMS
April 22 - 23, 2024
| Hilton London Syon Park, Middlesex, United Kingdom
Tarek Abubakr
Head of Technical Customer Experience Etisalat Egypt
TAREK ABUBAKR has been working in the mobile telecom industry for more than 20 years. He is currently the Head of technical customer experience and service assurance at Etisalat by e& in Egypt. His work concentrates on providing actionable insights through end-to-end reactive/proactive data analytics on different customer use cases, trend analysis, and network performance for the sake of best customer perception. On the academic level, he holds an M.Sc. degree in Telecom, and is pursuing a Ph.D. degree in the best Telecom-AI practices through creating predictive AI/ML models for mobile customers/services/nodes performance.
Agenda Day 1
11:50 AM PLENARY PRESENTATION: DRIVING CONTINUOUS NPS IMPROVEMENTS THROUGH NETWORK EMPOWERMENT
In this case-study style session, Tarek Abubakr, Head of Technical Customer Experience at Etisalat, will offer an insight into how they have revolutionised customer experience through their customer network interactions.
Through the creation of a personalised customer journey within their app and ensuing this personalised journey continues both on and offline, Tarek will demonstrate how the use of data, analytics and customer journey mapping can enhance customer interactions, and ultimately lead to improved Net Promoter Score throughout their client base.
Check out the incredible speaker line-up to see who will be joining Tarek.
Download The Latest AgendaIn Partnership With :
QUESTIONS?
Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 207 368 9484
Fax: 44 (0) 207 368 9301
Email: exchangeinfo@iqpc.com
©2024 IQPC. All rights reserved.
