Sandra De Zoysa

Group Chief Customer Officer Dialog Axiata Plc

Sandra De Zoysa is the Group Chief Customer Officer of Dialog Axiata, Chairperson of the Digital Customer Experience Expert Working Group for Axiata and Director of Dialog Business Services. In addition to her role at Dialog, she is a founding member and the first female Chairperson of SLASSCOM - the national IT/BPM chamber in Sri Lanka, a founding Board Member of the Women's Chamber for Digital Sri Lanka and a founding member and past Vice President of Sri Lanka Institute of Service Management, Inaugural Advisory Board Member and the Customer Advisory Board of CX Network, IQPC UK, a fellow of BCS, the Chartered Institute for IT and currently serves on the CXPA Asia Regional Leadership Council. Sandra’s experience spans over 30 years in the ICT Industry during which she has been the recipient of multiple global and local awards for her thought leadership and contribution in the sphere of Customer Experience, Women Technology and Business Leadership –all of which are fields she is passionate about. Sandra holds a Master’s in Digital Transformation Leadership and an Executive Master’s in Business Administration. She is the only Certified Customer Experience Professional and Recognized Training Provider in Sri Lanka for CXPA, Lean Six Sigma Black Belt practitioner and certified Scrum Master. Sandra is also a visiting lecturer at the University of Colombo School of Computing since 2009 and is an avid global speaker who has represented Dialog at over 300 global events.