Join this presentation as expert Katalin Méry talks about Telekom HU’s journey in increasing customer and employee satisfaction. Hear about where Telekom HU’s contact center is located on this expedition, and what connections were made between the new operating model and the increase in customer and employee satisfaction on ever higher level.

• Understand what the company’s perceptions were at the moment of starting
• Learn how to identify pain points in service channels based on customer feedback and employee satisfaction
• Listen to how customer satisfaction is increased
• Hear about the new solutions Telekom HU have bravely started experimenting with