Eduardo de Santos is born in Spain,1972, holding a Telecommunication Engineering Superior Honours Degree at Polytechnic University of Madrid and postgraduate studies in Marketing and business and directive skill in ESADE business school.

Joined Telefonica 23 years ago (1995), starting his carrier in the Technical area. Eduardo´s professional carrier moved in several areas, including 4 years in Telefonica´s Austrian subsidiary in Vienna, as Network Planning & Engineering director and afterwards Wholesale Services director. After this international experience, moved back to Spain where his professional carrier was progressively moving to commercial areas, all at International Services Business Unit of Telefónica Wholesale, first as Product Marketing Deputy Director, later Sales Support Deputy Director and finally Head of Telepresence Business Unit.

The last 10 years, in Telefonica Headquarters with responsibility over all Telefonica OBs, first in Central Procurement department, and currently in Global CTIO unit, where his role is Customer Service Delivery Director, area where worldwide Telefonica has a yearly budget of +2,1 B€ in customer support, ftth industrialization and Service Operation Service centres (driving the transformation from network to customer centric approach).