THE WORLD'S PREMIER INVITATION-ONLY EVENT FOR SENIOR CUSTOMER EXPERIENCE LEADERS IN TELECOMS
April 22 - 23, 2024
| Hilton London Syon Park, Middlesex, United Kingdom
Alexandra Foster
Managing Director Division X BT
Agenda Day 1
3:05 PM PANEL DISCUSSION: DON’T BE A SITTING DUCK: DISCUSSING TACTICS WHEN CREATING A PROACTIVE CX STRATEGY
In the telecoms industry, when you have a technical issue, that’s when your customers have a bad experience. Now that the standard of customer experience has propelled, it’s vital that CX leaders steer their strategy away from being reactive.
Join our panellists as they discuss their approaches to finding the problems before their customer and ways in which they are protecting their customers from potential technical issues.
Check out the incredible speaker line-up to see who will be joining Alexandra.
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