The key to making a conversational AI project stick isn’t a stilted “chatbot here, chatbot there” approach. To deliver the best results and value, businesses can leverage conversational AI across an array of use cases. For example, the same platform that lets your customers talk to a virtual assistant to update their account can also help your legal team review contracts more efficiently. To create a successful enterprise AI plan, you need to know the range of problems the technology could help you solve.

This ebook provides a list (by no means exhaustive) of conversational AI use cases that can streamline processes and improve user experiences, in these five categories:

• Virtual Assistant
• Customer Service Virtual Assistant
• Sales & Marketing Virtual Assistant
• Enterprise Agent Assist
• Data Collection