Leveraging data to drive increased personalization, empathy and proactive communications

Free Online Event | May 17, 2022

Lars Nielsen

Sr. Account Executive Solvemate

Day One - 17 May

10:00 AM EST How to ensure a personalized and seamless chatbot-to-human handover to power your CX

In today’s instant economy, customer service automation is no longer the future but a requirement. With advances in conversational AI, customer service chatbots now form an integral part of the modern customer service journey; with the ability to be highly personalized while providing immediate help at scale. 

But this doesn’t mean that there is no room for agents to get involved. When a human touch is needed, customers must be seamlessly routed from the chatbot to an agent without losing the context of the conversation. With repetitive, easy-to-answer requests deflected, your customer service agents can focus on complex tasks requiring creativity, empathy, and care.

In this session, you will discover: 

  • Key factors to consider when building personalization into your automated, self-service solution;
  • Best practices to build a state-of-the-art customer service strategy that includes both personalized automation and human touch;
  • Top tips to easily handoff conversations from a chatbot to an agent

Check out the incredible speaker line-up to see who will be joining Lars.

Download The Latest Agenda