The UK's Elite Invitation-Only Meeting for CX & CS Leaders

1-2 December | hilton syon park, london

"Success relies on proving customer impact & business value, while staying ahead of fast evolving tech & customer expectations."

As priorities shift and AI continues to reshape the CX landscape, the CX UK Exchange provides practical insights and takeaway actions to drive intentional, measurable improvements across the entire customer journey. Explore use-cases that demonstrate tangible results – from AI applications with proven ROI to cultures fuelled by empowered employees and meaningful, customer-led data – and leave with the strategies, tools and inspiration to cut through the noise and deliver CX that delivers true commercial outcomes.
 
Join forward-thinking CX & CS leaders from the UK’s leading brands – in financial services, retail, travel, hospitality, automotive, telecom, utilities, and electronics – all committed to elevating end-to-end customer journeys across industries. Through a dynamic mix of closed-door discussions, bold case-studies and thought-leadership debates, uncover the strategies, solutions and partners that will power a future-ready, customer-centric roadmap.