Harmonizing the human element of customer experience and digital innovation
Building a CX strategy that delivers a company-wide customer-first engagement culture and a digital engagement strategy that meets the ever changing and increasing demands of the customer. The Customer Experience Exchange for Telecoms gives senior CX executives the chance to address the wide range of pressing challenges faced by telecoms enterprises across Europe. From inspiring case studies and discussions to meetings with innovative solution providers, the Exchange will provide the perfect environment for solving your most pressing concerns. Take a look at the agenda here.
The Exchange is an invitation only forum that brings together 70 of Europe's leading minds in customer experience, specifically within Telecoms. These leaders will be giving answers on how to:
- Achieve a unified omni-channel approach by integrating mobile apps, online and social channels to reflect your customer-led brand
- Instil customer-centricity into every employee (customer-facing or not) by incorporating the customer mission at the company core
- Build insight-led strategy design that leads to winning customer experiences
- Leverage AI and the latest technologies to deliver seamless, pain-free experiences
2020 featured speakers include:
Vice President Customer Service
Deutsche Telekom
Director of Customer Transformation
Three
Head of 5G Programme Development
Department for Digital, Culture, Media & Sport
Director of in Home Services
BT
Head of Marketing & Strategy
O2
Director of Orange Incubator
Orange
Head of Proposition, CRM & Loyalty
giffgaff
Global CXX for IoT
Vodafone
CEO
Audacious
CMO
Audacious
Head of VOXI
Vodafone
CEO
The Phone Coop
Head of Customer Experience, Transformation & Business Steering
Deutsche Telekom (Austria)
Customer Care Director
Orange Spain
Head of CX Insights
Elisa
Chief Consumer Officer
Telecom Egypt
Senior Director International Care
Vonage
The most senior customer experience event in the european telecoms industry
This Exchange is put together by senior CX executives for CX senior executives. Through six months of in-depth research with the leading customer strategists from enterprise level fixed line providers, mobile operators, MVNOs and broadband providers in Europe we have put together a programme of chief executives and CX experts to address the leading challenges that are holding the telecoms industry back from greater customer satisfaction, higher profit margins and greater operational efficiency. We only invite decision-makers who are leading the industry's greatest CX strategies and actively making investments into their digitalisation and employee engagement efforts. Join them today to experience:
70
Delegates
30
Speakers
18+
Sessions
20
Sponsors
Who attended the 2019 CX Exchange for Telecoms?
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Telecoms report CX investments
This exclusive report created by the Customer Experience Exchange for Telecoms is a definitive guide to the top challenges, projects and biggest investment priorities shaping the 2019 strategies of Customer Experience, Services, Digital and Operation Leaders from across the telecom industries. A MUST READ!
Customer Experience Exchange for Telecoms - Post event report 2019
