19 June 2024
Deep Dive Series l 9AM SGT
Darko Popovic
Chief Operations Officer Multitude Bank
Day One - 19 June 2024
12:00 PM CASE STUDY: Moving to more than 90% digital to create optimal channel management and better service design for effortless CX
- Reasoning for moving to digital service and closing down contact centers
- Have you considered your digital service strategy and how you are creating an effortless next-gen service approach
- How are you planning to meet continued customer expectations and satisfaction?
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