Darko Popovic

Chief Operations Officer Multitude Bank

Day One - 19 June 2024

11:00 AM CASE STUDY: Moving to more than 90% digital to create optimal channel management and better service design for effortless CX

  • Reasoning for moving to digital service and closing down contact centers
  • Have you considered your digital service strategy and how you are creating an effortless next-gen service approach
  • How are you planning to meet continued customer expectations and satisfaction?