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Enhance Customer Satisfaction and Happiness with Next-Gen Contact Connections

Amid major shifts in the consumer and business landscape this year, companies in the Middle East are rapidly pushing for productivity while investing and moving to a digital first landscape.
 
From utilising data, to enabling a personalised and predictive services; or upgrading your CRM and CMS systems for a sought-after omni-channel experience; where first-contact resolution is not just your goal, but your reality; or deciding which cutting edge technologies to invest in, from chatbots to virtual assistants the contact center space is constantly moving forward and fast.
 
This shift and increased expectations from customers requires companies to move at a rapid pace to ensure they do not get left behind. But with change comes huge opportunities and benefits to both companies and customers.
 
With that in mind, Customer Contact Week: Middle East 2020 will be focused on:
  • Maintaining customer loyalty with hyper-personalisation
  • Improving first contact resolution in the contact centre
  • Create an innovative edge and reduce costs with chatbots
  • Empowering contact centre agents with automation
  • Creating an omni-channel customer service experience


    5 Reasons to Attend

    Hear the best case studies from the region

    No travel costs or time out of the office necessary

    Access the content on demand and watch in your own time

    Assess the latest technological innovations

    It is 100% free to attend

    Featured Speakers

    Agenda 2020

    6 October 2020

    09:00 UAE
    FARFETCH IMPROVES CUSTOMER EXPERIENCE IN THE MIDDLE EASTERN MARKET
    Mahmoud Ewidah, Customer Excellence Manager, Farfetch Middle East

    10:00UAE
    GENESYS AI POWERS EXPERIENCE AS A SERVICE
    Mohamad Afifi, Managing Director, Genesys Middle East
    Sean Rooney, Product Manager, AI, Genesys EMEA
    Ahmad Sidawi, Senior Account Executive, Genesys Saudi Arabia

    11:00UAE
    IMPROVING ENGAGEMENT QUALITY WITH CUSTOMERS THROUGH MOBILE
    Mathias Muehlfelder, Senior Director Product Management, Syniverse

    7 October 2020

    09:00 UAE
    WHY INTELLIGENT AUTOMATION IS A MUST-HAVE FOR CONTACT CENTRES
    [SPEAKER TBC]

    10:00UAE
    CREATING FRICTIONLESS EXPERIENCES WITH OMNI-CHANNEL
    [SPEAKER TBC]

    11:00UAE
    PANEL DISCUSSION:
    HOW ARE BUSINESSES FAST-TRACKING DIGITAL DURING THE CORONAVIRUS PANDEMIC?
    Sally Haydon, VP Digital Transformation & CX, Du
    Mohamed Taha, (Former) Contact Centre Operations Managemer, Emaar
    Omnia Mostafa, Head of Customer Experience, CEMEX UAE

    Who attends our events

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    Who you will meet

    This event has been designed for Heads / Directors / General Managers of:

    Customer Experience

    Digital Transformation

    Customer Engagement

    Contact Center

    Customer Feedback

    Service Delivery

    Customer Operations

    Omni Channel

    CCW & CX Network Live Online Events | By the numbers 

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    1,100+

    CXN LIVE: FEEDBACK & SATISFACTION 2019  REGISTRANTS

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    1,000+

    CXN LIVE: NORTH AMERICA
    & EMEA 2019 REGISTRANTS

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    1,200+

    CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS

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    1,400+

    CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS

    CCW & CX Network Live Online Events | How it works 

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    Step 1: Register
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    Step 2: Confirmation email
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    Step 3: Schedule time
    Mark some time in your calendar when you can be free of distractions or watch with colleagues

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    Step 4: Watch the event
    Click the link in the confirmation email and prepare questions for our industry-leading speakers

    Get involved with CCW & CX Network Live

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    Tilak Antony, Head of Online Sales, CX Network