22-24 October 2017
Dusit Thani, Dubai, UAE
Ricardo Langwieder-Gorner, Chief Executive Officer at Silah Gulf W.L.L.

Ricardo Langwieder-Gorner

Chief Executive Officer
Silah Gulf W.L.L.

Check out the incredible speaker line-up to see who will be joining Ricardo.

Download The Latest Agenda

Conference Day One: Monday, 23 October 2017

Monday, October 23rd, 2017

9:45 AM PANEL DISCUSSION: The future of customer contact in a digital era

  • How your customers are redefining customer contact and what this means for you
  • Finding the right balance of physical and digital contact for an effortless consumer experience
  • Exploring smart channels of communication to build into your strategy
  • Transforming your contact centre into a “centre for happiness”