Shantanu has 27+ years of rich experience in diverse fields like Sales & Marketing in the Healthcare & Pharmaceutical industry, heading Operations and Customer Experience for eCommerce companies and leading businesses and P&Ls in the ITES space. He has worked with companies like Eli Lilly, GE Capital International Services and IBM. For the last 8.5 years, he has been working for Sun Life wherein he is currently the Head Operations. He set-up a contact center in the Philippines and comes with a good experience of driving the use of Value Stream Mapping to Re-Engineer processes and identify opportunities for Automation and Digitization to enhance productivity and improve client experience.