Srinivas Sandiri is a strategic, results-driven technology leader specializing in AI-powered digital transformation and enterprise-scale customer experience solutions. With deep expertise in AI, automation, and multi-cloud architectures, he designs impactful systems that improve efficiency, enhance customer interactions, and support long-term business growth. Srinivas is also a strong advocate for mentorship and innovation culture, contributing to the development of future-focused technology teams.
AI is everywhere but most organizations are still scratching the surface when it comes to using it to improve the customer experience. It’s easy to focus on quick wins like automating tasks or speeding up processes, but the real opportunity lies in using AI to solve bigger problems and deliver real value to customers
In this panel, Jessica Carroll and Srinivas Sandiri, tech experts with vast experience in CX and CIO roles across different industries, will share their perspectives on what it takes to move beyond pilots and shiny tools, and build the kind of organizational foundation where AI can actually thrive and deliver value for customers and businesses alike.
From aligning data and systems to getting internal buy-in and leading through change, this conversation will explore what’s really needed to turn AI from a cost-saver into a customer experience game-changer.
Attendees will learn: