June 03 - 04, 2025 | Free CX Network Webinar Series
Download Series Guide
Register Now
Sponsorship Opportunities

Mike Myer

CEO & Founder Quiq

Before founding Quiq, Mike was Chief Product Officer & VP of Engineering at Dataminr, a startup that analyzes all of the world’s tweets in real-time and detects breaking information ahead of any other source. Mike has deep expertise in customer service software having previously built the RightNow Customer Experience solution used by many of the world’s largest consumer brands to deliver exceptional interactions.

RightNow went public in 2004 and was acquired by Oracle for $1.5B in 2011. Mike led Engineering the entire time RightNow was a standalone company and later managed a team of nearly 500 at Oracle responsible for Service Cloud. Before RightNow, Mike held various software development and architect roles at AT&T/Lucent/Bell Labs Research.

Mike has earned BS and MS degrees in CS from Rutgers University. Mike splits his time between two of the best places: Bozeman, Montana and New York City.

Day One - 3 June, 2025

12:30 PM AI-Ready CX: A leader's guide for change, adoption, and impact

Co-written with Justin Robbins of Metric Sherpa, AI-Ready CX is a practical, 100-page guide for CX leaders navigating the fast-moving world of AI in CX, delving into innovations such as generative and agentic AI.

In this session, Mike Myer, CEO and founder, and Ejieme Eromosele, VP of Customer Growth at Quiq, will share insights on how to build the foundations for AI adoption that actually sticks, from change management and cultural readiness to data integrity and cross-functional alignment. Our discussion will delve into the key definitions, use cases and best-practice advice for navigating agentic AI implementation for CX benefits such as enhanced efficiency, personalization and customer engagement.

If you’re facing AI hesitation, unclear ROI, or a patchwork of disconnected pilots, this session will provide strategic clarity to move forward with confidence.

Attendees will learn:

  • How to identify and prioritise AI use cases that align to tangible business value
  • Why a strong change strategy is just as important as a strong data strategy
  • How to build trust across teams and track meaningful impact from implementation to scaling

In Partnership With:

CX Network

Iqpc Icon

©2025 IQPC. All rights reserved.