Jessica Carroll

An evangelist for creating a customer-first culture, Ms. Carroll solves the communication and operational gap between employee engagement and successful customer relationships.

With over 30 years of experience as a senior executive in the technology industry, she served as the Chief Experience Officer for Acuative, was VP of Customer Success for TenFour IT, and had a noteworthy tenure at the United States Golf Association, culminating in the role of Managing Director for Information Technology/CIO.

A speaker on the topics of customer and employee engagement, team culture, and digital transformation, she has been published in CIOInsight and BizTech magazine, among others, and is a contributing author to the book, Digital Transformation Demystified, in which she discusses customer and employee engagement practices.