June 03 - 04, 2025
| Free CX Network Webinar Series
Ejieme Eromosele is an award-winning Customer Success and Experience Executive with 20 years of experience in building high-impact customer programs.
As the VP of Customer Growth at Quiq, Ejieme leads the company’s focus on delivering customer value to drive revenue retention and growth. In her prior role as General Manager for EMEA, she led Quiq’s expansion across Europe, overseeing the region’s GTM strategy.
Prior to Quiq, she was Managing Director of Customer Experience at The New York Times and led The Times’ efforts to drive retention, loyalty and brand advocacy of its growing subscriber base.
Ejieme spent a decade in management consulting at PwC and Accenture. In these roles, she led CX transformation programs across retail, pharma, tech, government and non-profit sectors. She is also on the board of The Conversational Design Institute Foundation, a non-profit organization dedicated to developing design standards for conversational AI Assistants that interface with people via chatbots and voice applications.
Ejieme has a BA in Economics from NYU’s College of Arts & Science and an MBA in Strategy and Global Business from NYU’s Stern School of Business.
Day One - 3 June, 2025
12:30 PM AI-Ready CX: A leader's guide for change, adoption, and impact
Co-written with Justin Robbins of Metric Sherpa, AI-Ready CX is a practical, 100-page guide for CX leaders navigating the fast-moving world of AI in CX, delving into innovations such as generative and agentic AI.
In this session, Mike Myer, CEO and founder, and Ejieme Eromosele, VP of Customer Growth at Quiq, will share insights on how to build the foundations for AI adoption that actually sticks, from change management and cultural readiness to data integrity and cross-functional alignment. Our discussion will delve into the key definitions, use cases and best-practice advice for navigating agentic AI implementation for CX benefits such as enhanced efficiency, personalization and customer engagement.
If you’re facing AI hesitation, unclear ROI, or a patchwork of disconnected pilots, this session will provide strategic clarity to move forward with confidence.
Attendees will learn:
- How to identify and prioritise AI use cases that align to tangible business value
- Why a strong change strategy is just as important as a strong data strategy
- How to build trust across teams and track meaningful impact from implementation to scaling
In Partnership With:
©2025 IQPC. All rights reserved.
