June 03 - 04, 2025
| Free CX Network Webinar Series
- Co-founder of INATIGO, a WealthTech100-listed AI company
- Named on FinTech Powerlist & Top 64 Influential Women in Technology UK
- Specialist in Conversational AI, Agentic AI & Empathetic Technology Development
- Finalist for 'Innovator of the Year' at Fintech UK Awards
Ashlea Atigolo is an internationally recognised innovator and thought leader in artificial intelligence, financial technology and empathetic AI. With over fifteen years of expertise across business, finance and technology, Ashlea stands at the forefront of conversational AI, fintech, and empathetic technology development.
As co-founder of INATIGO, a WealthTech100-listed AI company that has been highly recognised by the Financial Conduct Authority (FCA), she is one of only a few women globally pioneering agentic AI systems that enhance automation and client experiences while maintaining the human element crucial in financial services and other regulated industries.
Her contributions to technology and finance have earned her placement on the Fintech Powerlist by Innovate Finance and among the Top 64 Influential Women in Technology in the UK by Techround. She was a finalist for 'Innovator of the Year' at the Fintech UK Awards and a 2023/24 Great British Businesswoman Technology Finalist.
Prior to INATIGO, Ashlea co-founded an award-winning UK private wealth management firm championing the use of conversational AI assistants, ESG principles and responsible investing. She is also a managing partner consultant, guiding organisations through digital transformation with generative AI at its core.
Known for her dynamic and engaging presentation style, Ashlea combines technical expertise with accessible explanations that resonate with both technical and non-technical audiences. Her keynotes blend thought-provoking insights with practical applications, leaving attendees inspired and equipped with actionable strategies.
Day Two - 4 June, 2025
11:30 AM Empathy, ethics and innovation: Designing generative AI agents for CX
We’re entering the age of autonomous agents capable of managing full CX interactions from start to finish. But as the tech matures, one thing is clear: building something that works is not enough, it also has to feel right to the user. In this session, we’re joined by Ashlea Atigolo, an innovation consultant and AI developer who’s been building AI agent experiences for highly regulated industries like finance and sustainability since long before ChatGPT was mainstream.
Drawing on years of research and development experience, from voice-enabled NLP bots in 2020 to AI agents capable of engaging with customers and databases, Ashlea will explore what it takes to design AI for CX that’s not just smart, but emotionally intelligent. We’ll look at the difference between a helpful response and an empathetic one, and why it matters more than ever in industries where trust is hard-won.
Attendees will learn:
- In-built emotional intelligence: Why empathy and ethics must be core principles in designing GenAI agents, not afterthoughts.
- Transferable approaches from AI in regulated industries: Lessons from building emotionally intelligent AI for regulated industries such as finance and healthcare, and how to apply those lessons to your approach.
- Staying ahead of the curve: The future of agentic AI in CX and how to keep up with innovation.
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